From the B2B platform, from retail-chain EDI, from email and from a sales rep on the phone. The system checks stock, credit limit and the customer's price list before the order reaches the warehouse. The error shows up at order entry, not after shipping.
The customer sends an Excel file or a photo of a list, the rep types the lines into the ERP. With 40 lines, one typo in an item code means a pallet coming back two weeks later.
The order goes to the warehouse, the goods leave, and at invoicing it turns out the customer has three overdue invoices. Holding the shipment means calling the driver.
The customer calls the rep, the rep calls the warehouse, the warehouse looks for the dispatch note. The answer comes a quarter of an hour later.
Built around your sales channels and your ERP. Orders keep coming in where they do today, but they land in one place.
Three years ago features like these needed a data science team. Today language models read emails, documents and photos, and we build them into the system we make for you. Below is what makes sense in this solution. A person approves, AI prepares.
AI reads the email, PDF, Excel file or photo of a list, matches item codes against your catalogue and creates an order for the rep to approve.
Example email "the usual please, 20 cartons of 1234 and 5 packs of the blue one" → an order with two lines matched to the customer's history
A quantity ten times higher than usual, a price below cost, a delivery address that differs from the customer file. An alert to the rep before the goods leave.
Example a customer who takes 12 units a week orders 1,200 → held until confirmed by phone
When an item is out, AI proposes a substitute from the same group and price list, based on what the customer bought before. The rep chooses.
Example item 4471 out of stock in Poznań → proposal: the same item from Wrocław tomorrow, or substitute 4472 today
A draft answer to a question about a date, price or availability, from system data. The rep reads, edits, sends.
Example "when will order 8812 arrive?" → a draft email with the parcel number and the carrier's delivery date
The ERP stays the master for items, customers and invoices. The order queue, checks and B2B platform sit on top of it rather than replacing it.
We start with the channel that brings the most orders and the most errors. Usually that is email and phone. The rest follows once the reps are working in the queue.
You have the diagnosis, we build the solution. Web applications, B2B portals and automations for companies without a large IT department. Today a system can read emails and documents, suggest decisions and answer customers on its own, so we build that in from the first version, not as an add-on a year later.
We agree scope, price and dates upfront, show progress every week, and the code and data stay yours.
You tell us which channels your orders come through and where the errors happen today, we tell you where to start and how long it takes.
Write to us