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    Store migration

    Regular customers find their accounts and past orders in the new store

    We move accounts with marketing consents, order history, discount codes and gift cards. After the migration customers log in and see what they bought.

    Tell us about your customer base
    How it works

    From export to first login

    Personal data only moves between your own systems.

    1. 1Accounts and consentsWe move customer details, addresses and marketing consents with the date they were given, so the newsletter doesn't reach anyone without consent.
    2. 2Order historyOrders with line items, amounts and statuses land in the customer accounts. Order numbers stay the same.
    3. 3Discounts and gift cardsActive discount codes and gift card balances move across so customers can keep using them.
    4. 4Passwords and loginIf the new platform accepts passwords from the old one, we move them. If not, customers set a new one with a single link from an email.
    When it makes sense

    When customers matter more than the catalogue

    The store lives on repeat customers

    A big share of sales is returning customers, and without their order history they have to find everything again.

    The newsletter is a key channel

    A list with marketing consents is worth several campaigns' worth of sales and can't be lost.

    Gift cards in circulation

    Customers hold unused balances you can't cancel just because you're changing platforms.

    Complaints and returns

    Support needs to see old orders to handle a return or a warranty claim.
    On your platform

    Customers and orders on six platforms

    Whether passwords can move depends on the target platform. We tell you before launch so we can prepare the email to customers.

    Shopify

    Accounts and order history come in via import. Customers set passwords from an activation email.

    WooCommerce

    Accounts, orders and consents in the WordPress database. Passwords from other platforms can usually move once support for their format is added.

    PrestaShop

    Customers, addresses, orders and cart rules. Passwords from older versions need separate handling.

    Shopware

    Customers, customer groups and orders, with password migration possible from common platforms.

    IdoSell

    Customers and orders within what the platform's import and API support. We check the scope before quoting.

    Shoper

    Customers and order history within the import and API. What the platform accepts decides what happens to passwords.
    Results

    How we check customers are all there

    We compare counts and check random accounts the way a customer would, before and after launch.

    1. 1Customer accounts
    2. 2Marketing consents
    3. 3Orders linked to accounts
    4. 4Active gift card balances

    After launch we track how many regular customers log in and order again.

    FAQ

    Common questions

    Do customers have to sign up again?

    No. Their accounts are waiting in the new store. If the platform won't take the old passwords, customers set a new one from an email link.

    Is moving personal data GDPR-compliant?

    Yes, because the data moves between your own systems for the same purpose. Marketing consents move with the date they were given.

    Will order numbers change?

    Old orders keep their numbers. New ones get numbering that doesn't clash with the old.

    How do we tell customers about the change?

    We draft the email and the on-site notice, and agree the send-out with you for launch day.

    Let's talk

    Tell us about your customer base

    Let us know which platform you're moving from, how many customers you have and whether you use gift cards. We reply within one business day.

    Store migration

    Other parts of this service

    Products and categories

    Variants, photos, attributes, prices, stock and relations. Along the way we merge duplicates and tidy up categories.
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    301 redirects and SEO

    A map from every old URL to its new one, plus titles, descriptions and structured data. After launch we watch Google Search Console and fix whatever drops out.
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    Integrations and payments

    We reconnect the ERP, BaseLinker, marketplaces, couriers and payment gateways, then test a full order from cart to invoice.
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    Choosing the platform

    If you are not sure where to go, we compare platforms against your catalogue, sales channels and budget, and recommend the one that is cheapest to run.
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    See the whole service